Shipping policy
Package shipment
As a general rule, orders are prepared and shipped within a maximum timeframe of 48 working hours from the receipt of payment.
Shipments are made through UPS, with tracking number y delivery without signature.
If you want a certified shipment via UPS Express, An additional charge will apply. For this option, please contact us before placing your order.
Once your order has been submitted, you will receive a link to track online of the shipment.
Shipping costs
We ship to the following countries:
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Spain
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Italy
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France
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Germany
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Netherlands
The shipping conditions are as follows:
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Orders under €150 → €10 shipping costs
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Orders equal to or greater than €150 → Free shipping
Shipping costs include handling, packaging, and transportation.
We recommend grouping all items into a single order, as It is not possible to combine different orders and shipping costs will be applied individually to each one.
Although we are not responsible for any damage the package may suffer during transport, we use resistant packaging to adequately protect all items, especially the most fragile ones.
Returns policy
Right of withdrawal
In Miralles 1986 You have a period of 14 calendar days From the date of receipt of the order, you can return any item purchased in our online store, without needing to provide a justification.
Return conditions
For the return to be accepted, the following conditions must be met:
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The product must be in perfect condition, unused.
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You must keep all their labels, original packaging and accessories.
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Returns will not be accepted for items that show signs of use, damage or improper handling.
The return shipping costs These costs will be borne by the customer, except in the case that the product received is defective or erroneous, in which case Miralles 1986 will assume said costs.
How to request a refund
To initiate a return, you can contact us through any of the following means:
📧 E-mail: shop@miralles1986.com
📞 Phone: +34 963 51 86 79
Please tell us:
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order number
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item to be returned
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reason for return
Our team will provide you with the necessary instructions to complete the process.
Refund
Once the product has been received and its condition verified, the refund will be issued using the same payment method used for the purchase.
The maximum time allowed for making the refund is 14 calendar days from the receipt of the returned item.
